I guess you could in the past or maybe other prisons can. My brother was able to let me know an issue he was having with iheart radio and I got to fix it that night! Normally he’d be trying to reach me by phone for days! At least for me I cannot send pictures electronically. At one point I stepped away for about 30 minutes and when I came back my messages were approved. For us and maybe others it was not instant of course messages have to be approved. I love being able to message my brother as if I was texting him. Anyway got cleared up in about 30 minutes. I think because my brother without realizing it had created an account for me. There was one hiccup during set up when an error occurred and it said they would send me an email to confirm my email. Bugs must have been fixed since that May review. Get it together! This should be a class action law suit for the amount of money you get and don’t refund for NOTHING! It has left me even more depressed than I was to begin with, to think this is all I have. I know it is not just me, because my daughter has yet to get her account activated with money accepted, and she is pretty tech savvy. I thought I would have a stroke by the time the day was over. My first day with this, I spent a total of twelve hours between struggling with the app, calling the getting out help center twice, calling the jail multiple times, and trying to get connected on a call. The app crashes constantly and putting money on accounts takes just as much work as everything else. Putting funds on the system is a whole other thing. If the time is ticking you get charged no matter the ability or lack of talking to them. I have been charged for multiple calls where he and I tried to connect and he could not hear me.
I constantly have to refresh to get the call to re-up. Making the calls are super sketchy and take forever to load, if they load at all. He never seems to get them, even if I ask ahead of the call.
I guess there is no funding so they share the headphones. If they are in a facility with Covid lockdown, there is no video and they need earbuds to hear at all. The only portion of this I have any success with is the messaging. I would give 0 stars, but if I didn’t have this, I would have nothing.
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